Terms & Conditions
At Soar Transportation LLC., we require 12 hour advance booking on all reservations, however we will book and provide service at short notice which is considered a rush job. All reservations made within a 12 hour period will have an automatic rate increase. Please note any reservations made within a 6 hour window must be scheduled by phone at (800)725-4501.
All scheduled reservations can be cancelled without penalty 6 hours before scheduled service. Any reservation cancelled after the allotted time will be subject to cost of scheduled service. Please note that we service clients 24 hours per day but office hours are 6am to 11pm EST. All cancellations should be done on the Soar Transportation App or online at www.soartransportation.com
Any clients and/or party members who cause damage to the service vehicle will be held liable for damage charges plus the cleaning or repairing of vehicle.
No Show Policy
All clients will receive a 15 minute window without charge once driver has arrived for pickup. Driver will contact rider once by email and/or a phone call to listed number within profile. If client doesn’t inform the company or driver of any changes in their reservation, 100 percent of reservation will be charged to client.
Wait Time Policy
We encourage all clients to be on time for scheduled reservations. We allow a 15 minute window of wait time at no charge to client. After the allotted time, client is charged $1.00 per minute for additional wait time.
Credit Card Policy
Soar Transportation LLC. requires all clients to have a major credit card on file within their profile on the Soar Transportation App. Reservations will be charged the day of service including any additional charges such as extra stops, child seats and wait time not included in original quote.
All service charges will be deemed correct unless we receive correspondence from client disputing any charges within 10 business days from date of final invoice. Disputes should be emailed to email@example.com along with any documentation to support claim. Any claims submitted after the allotted time period will be considered non refundable.
Client will agree to pay all legal fee’s for counsel, litigation and expenses incurred to company for proceedings to collect monies in event of non payment.
All on hold services and premium bookings will have an automatic 20% gratuity included in service.
Will apply during Holidays, peak hours, severe weather.
Client will be billed round trip tolls on all routes that include toll stops.
Soar Transportation LLC. Is Not Liable
- For late or missed reservations due to weather condition
- Items left in driver vehicle
- Damage to any personal items